Shipping policy

Shipping Policy

Prices displayed on the Website are final, stated in euros (€), and include applicable taxes, unless applicable law requires otherwise.

Shipping costs are not included in product prices. They will be shown separately during checkout, before you place your order.

1. Order preparation and dispatch

Orders are prepared once payment has been confirmed and the item’s availability has been checked.

Unless the product listing states otherwise, orders are processed on business days. Orders placed on Saturdays, Sundays or public holidays will be processed on the next business day.

Some items—particularly one-of-a-kind pieces, furniture, artwork, fragile items or products requiring special preparation—may take longer to dispatch. If so, this will be stated clearly or communicated to the customer.

2. Shipping within Spain

Depending on the destination, the size of the order and the shipping method selected at checkout, La Basílica Galería uses the following services for deliveries within Spain:

  • Correos Standard
  • SEUR 24 ToHome

SEUR 24 ToHome

SEUR 24 ToHome is available from €4.12 per shipment, regardless of the total order value.

Orders confirmed before 4:00 pm may be dispatched on the same business day.

Orders confirmed after 4:00 pm will be dispatched on the next business day.

This is an express service with an estimated transit time. Delivery is subject to the carrier’s operations, the delivery area and any incidents beyond La Basílica Galería’s control.

3. Estimated delivery times

Delivery times may vary depending on the destination address, the shipping method selected, item availability and the carrier’s operations.

As a general guide:

  • Mainland Spain: 2–5 business days, depending on the shipping method selected
  • Balearic Islands: variable, depending on the service available at checkout
  • Canary Islands: variable, depending on shipping arrangements and processing
  • Selected European destinations: 4–10 business days, depending on the destination country and carrier

These delivery times are estimates and are generally calculated from the date the order is dispatched, not from the time the purchase is placed.

4. Shipping costs

Shipping costs are calculated based on the destination, the size of the order and the shipping method selected. The exact amount will be shown before you complete your purchase.

As a general guide, current rates are:

  • Correos Standard – Mainland Spain: €5.99 for orders under €149.99; free for orders €150 o more.
  • SEUR 24 ToHome – Spain: from €4.12 per shipment, as an optional express service, regardless of the order value
  • Balearic Islands: €9.99
  • Canary Islands: €14.99
  • Selected European countries: from €17.99, depending on the destination

La Basílica Galería may update its shipping rates at any time. Any changes will not affect orders that have already been confirmed.

5. Delivery issues and delays

La Basílica Galería works with external logistics providers. Delivery times may therefore be affected by circumstances beyond our control, including:

  • Operational issues affecting the carrier
  • Periods of high demand
  • Adverse weather conditions
  • Local, national or international public holidays
  • Errors or issues with the address provided
  • The recipient being unavailable

Delivery times should therefore be treated as estimates and are not guaranteed, unless expressly stated otherwise.

If a delivery issue arises, La Basílica Galería will help the customer track the shipment and manage the issue.

6. International shipping and destinations not available online

Online international shipping is currently available only to selected European countries and for certain products: jewellery and perfumes.

Current rates are:

  • Germany, Austria, Belgium, France, Ireland, Luxembourg and the Netherlands: €14.99
  • Bulgaria, Slovakia, Estonia, Hungary, Latvia, Lithuania, Poland, the Czech Republic and Romania: €16.99
  • Cyprus, Croatia, Slovenia, Greece, Italy and Malta: €17.90
  • Denmark, Finland and Sweden: €26.99
  • Portugal: €9.99

All prices are in euros. The final cost and available shipping options will be shown before you complete your purchase.

Online purchases with direct shipping may not be available for destinations outside these areas because of logistical requirements, transport restrictions or the nature of the product.

If you are interested in an item but no shipping option is available for your destination on the Website, please contact La Basílica Galería to discuss whether a customised shipping arrangement is possible.

This option may be particularly relevant for items other than jewellery or perfumes, as some products may be subject to specific international shipping restrictions.

7. Delivery address and failed deliveries

Customers are responsible for providing a complete, correct and up-to-date delivery address.

If an order cannot be delivered for reasons attributable to the recipient—such as an incorrect or incomplete address, repeated absence, or failure to collect the parcel from a post office or collection point—La Basílica Galería may charge any additional costs incurred for reshipping, return or further logistics arrangements.

8. Furniture and large items

If no shipping option is available for your address during checkout, please contact us to discuss the available options.

Furniture and other large items cannot be shipped using standard parcel services.

To request a personalised quote, please provide the item you are interested in and the full destination address using the contact form on our Website or by emailing info@labasilicagaleria.com.

9. Customer service

If you have any questions about a shipment, please contact us. We will help you review the available options and check the status of your order.

You can contact us directly via: